I’m the Chief Everything Officer at The Verghis Group, where we bring a fresh perspective to your toughest customer issues. How do you create a customer experience that delights not just customers, but your shareholders and associates? How do you embed the customer’s viewpoint into everything you do? Why is it that 9 out of 10 people in companies just like yours say they don’t have easy access to knowledge that already exists in the organization?
If you are struggling with these and other issues, perhaps it is time to get in touch with us.
Many of our clients have gone on to win awards — one even has a business school case study published on the innovative work we did together. I have received a number of industry accolades, including being the only two-time winner of Service News magazine’s “Service 25” award for making a significant impact in the field of service and support. STI Knowledge named me a “leader and legend” for making some of the most notable contributions to the support industry. We won the Technical Support Industry Association’s first ever “Innovation in Consulting” award in the fall of 2011.
I’ve written a book, The Ultimate Customer Support Executive, which was called “by far the most intelligent book on how to manage support organizations” by the Association of Support Professionals.
Prior to founding The Verghis Group, I was the vice president of infrastructure support at Akamai Technologies where I was responsible for Akamai’s global Network (over 15,000 servers in 66 countries), Operations, IT and Service Delivery teams. Prior to Akamai, I worked at Duke University and at the University of New Hampshire.
I earned my Bachelor’s degree in Electrical and Computer Engineering and an MBA — both from the University of New Hampshire. I live in the warm and sunny Research Triangle Park area of North Carolina.
Contact InformationPhil Verghis The Verghis Group
6409 Fayetteville Road
Durham, NC 27713 Office: 1 (617) 395-6613 Email: [email protected] Blog: Verghis Group Blog LinkedIn: Phil Verghis Twitter: @phil_verghis